At Ramittics, we are committed to protecting the privacy of our clients, employees, partners, and users in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy outlines how we collect, process, store, and protect your personal data across our operations in P.R.O. services, HR, tourism, general trading, e-commerce, and marketing.
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1. Definitions
•Personal Data: Any data that can identify a natural person, directly or indirectly.
•Data Subject: The individual whose data is being processed.
•Data Controller: Ramittics, which determines the purpose and means of processing.
•Data Processor: A third party that processes data on behalf of Ramittics.
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2. Categories of Personal Data We Collect
Depending on the nature of your interaction with Ramittics, we may collect:
•Identity Information: Full name, nationality, Emirates ID, passport number
•Contact Information: Phone number, email address, residential address
•Employment Details: CVs, job titles, employment history (for HR services)
•Travel Data: Itinerary, preferences, and visa-related documents (for tourism services)
•E-commerce Data: Order details, payment information (no storage of card numbers)
•Marketing & Communication Preferences
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3. Lawful Basis for Processing
In accordance with PDPL, we only process your data under one or more of the following legal bases:
•Your explicit consent
•Contractual necessity (e.g., to provide requested services)
•Legal obligation (e.g., compliance with UAE authorities)
•Legitimate interest (e.g., service improvement, fraud prevention)
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4. Purpose of Data Processing
We process your data to:
•Facilitate and deliver P.R.O., HR, tourism, trading, and e-commerce services
•Process payments and handle logistics
•Respond to inquiries and provide customer service
•Manage employment applications and HR operations
•Send marketing materials with your consent
•Comply with applicable laws and regulatory requirements
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5. Data Subject Rights
Under the PDPL, you have the right to:
•Access your personal data
•Correct inaccurate or outdated information
•Erase personal data where applicable
•Restrict or object to certain data processing
•Withdraw consent at any time
•File a complaint with the UAE Data Office
To exercise your rights, email us at hr@ramittics.ae
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6. Consent
Where required, we will obtain your clear and explicit consent before collecting or processing your data. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.
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7. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by UAE law. Once data is no longer needed, we securely delete or anonymize it.
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8. Data Sharing & Transfers
We may share data with:
•Government entities (for visas, trade documentation, etc.)
•Third-party service providers (e.g., logistics, payment processors, travel agents)
•Business partners under strict confidentiality
Where cross-border data transfers are necessary, we ensure that the recipient provides an adequate level of data protection in accordance with PDPL Articles 22–24.
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9. Data Security Measures
We apply appropriate technical and organizational security measures including:
•End-to-end encryption (SSL/TLS)
•Access controls and data segregation
•Regular backups and monitoring
•Employee confidentiality agreements and training
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10. Use of Cookies
Our website uses cookies to enhance user experience and analyze web traffic. You may manage cookie preferences through your browser settings.
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11. Children’s Data
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors without verified parental consent.
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12. Changes to this Policy
We may update this Privacy Policy periodically to comply with new legal obligations or changes in our business practices. All updates will be posted with a new effective date.
This Privacy Policy complies with the UAE Federal Law No. 45 of 2021 and any other applicable executive regulations issued by the UAE Data Office.